COVID-19 FAQs

Fiserv Forum is committed to providing the safest environment for our employees and guests.  We are committed to continuously monitoring the spread of COVID-19 at a national, state and local level, while adhering to all local health department rules in our evaluation of work and event protocols based on the most current situation. Please review the resources on this page carefully before attending an event at Fiserv Forum.

 

We recommend that fans visit https://www.cdc.gov/coronavirus/2019-ncov/index.html and www.cdc.gov/handwashing for important precautionary information. We will continue to provide updates as they become available.

 

 

Frequently Asked Questions

Why is it safe for me and my family to attend events at Fiserv Forum?

In collaboration with local, state, and national health officials, we have adjusted our operations to create the safest possible environment to enjoy Bucks basketball. Fiserv Forum has made a significant investment in new housekeeping equipment and training to ensure that the Arena is ready to host fans. Resources such as hand sanitizer stations are available throughout the Arena. We also require masks, have all-digital ticketing, and contactless payment at concessions locations. It is important for all guests and staff to remember that stopping the spread starts with everyone adhering to these safety procedures and committing to stay home if they don’t feel well!

How do you determine what capacity is safe for Fiserv Forum events?

We are making crowd capacity decisions on a case by case basis with the guidance of local, state, and national health officials. Our top priority at all times is to create an environment where people can safely enjoy the game.

After full consultation with the City of Milwaukee Health Department, Fiserv Forum has been approved to welcome crowds at full Arena capacity.

Will food and beverage be served at Fiserv Forum?

Yes! Thanks to the hard work of our concessions team, we have created a contactless experience that ensures safe service for all guests who choose to enjoy food and beverage at Fiserv Forum. Orders can be placed through the Bucks mobile app or at kiosks located on the Main and Upper Concourses. With this new, digital procedure, say goodbye to waiting in line for food! You will be automatically notified when your food is ready to be picked up from your section’s designated location. Guests will enjoy cashless ordering systems, socially distanced pickup and all of the same, terrific food that they have come to expect. Please make sure you have downloaded the Bucks App in order to use the new ordering system!

All food and beverage pick-up locations will be regularly sanitized throughout the event.

 

Will the Bucks Pro Shop and other retail locations be open during events?

Yes. All retail staff will be provided with appropriate personal protective equipment prior to every shift. Guests coming to the ProShop will experience the following precautions put in place to protect themselves along with the retail employees:

  • An increase in portable stand locations on event days to drive more traffic to remote locations, while reducing the volume inside retails stores.
  • Fitting rooms will be closed off for use as guests will be prohibited from trying on items prior to purchase.
  • The number of clothing fixture displays on the floor will be reduced to allow for additional social distancing between shoppers.
  • Additional controls have been added for line queuing at checkout counters as well as plexiglass screens have been added to checkout counters to create a barrier between guests and employees.
  • Guests making purchases will be encouraged to do so via their mobile devices, or new point-of-sales, as well as no-touch payments options that have been made available in the Fiserv Forum.
  • Merchandise returns will be quarantined for 72 hours before returning to retail inventory.
  • Per NBA guidelines, no returns will be accepted on game day. All returns must be made on non-gamedays.

What is Fiserv Forum’s mask policy?

  • Mask must be worn for all individuals regardless of vaccination status throughout the entire event. 
  • Face shields or scarves may not be worn in place of a face mask but may be worn in addition to a face mask. 
  • Bandanas, gaiters, costume masks, face coverings with vents and face coverings that are only a single layer of fabric are not permitted. 
  • Masks will be required when entering and while in your seats unless actively eating and drinking. 

Will we still be able to utilize the coat checks when attending events at Fiserv Forum?

Yes. Coat check service is available at BMO Club, Jockey Club and West Bend Lofts.

Can we still purchase tickets to events at the Fiserv Forum Ticket Office?

Yes. Improvements to the Ticket Office have been made to provide a safe environment to employees and guests picking up or purchasing tickets.  Each workstation will be outfitted with glass barriers on the counters to provide a safe separation between guests and staff. In addition, contactless payments will be encouraged to all guests visiting the Ticket Office.  We have positioned a cash-to-card station in the Ticket Office to facilitate contactless payment for tickets.

For your convenience and safety, we recommend that you purchase tickets for all Fiserv Forum events on Bucks.com or TM.com.

Will the elevators be in use during events at Fiserv Forum?

Yes, though access to elevators will be limited.  Guest Experience staff will be positioned at elevator lobbies to manage lines and encourage guests to utilize alternate paths of travel between levels. 

Will the escalators be in use during events at Fiserv Forum?

Yes. Escalators will be the quickest, safest way for guests to travel from one level of the Arena to another. Guest Experience staff will be positioned at the escalators to ensure safe usage of all Arena escalators.

Will guests have access to hand sanitizer while attending events at Fiserv Forum?

Yes. Hand sanitizer stations will be located throughout Fiserv Forum. 

Have any enhancements been made to the restrooms to combat COVID-19?

Yes. All existing faucets, toilets, urinals, soap dispensers and paper towel dispensers have been replaced with touchless solutions. Social distancing will be suggested within the restrooms and all guests are asked to please wash their hands under warm water for 20 seconds, in keeping with CDC guidelines.

How have the cleaning procedures been updated at Fiserv Forum on event days?

Additional housekeeping staff will be scheduled on event days with an emphasis on wiping and disinfecting fixtures and solid surfaces more frequently throughout events. After each event, housekeeping staff will be required to conduct a high-level clean of back of house spaces and front of house spaces.

How have the parking operations changed at Fiserv Forum?

Parking attendants will be provided with appropriate personal protective equipment prior to every shift. Guests are encouraged to pay for parking in advance through online applications, or on-site via contactless methods made available to all guests.  Cash payments will no longer be accepted at any parking garages.

To alleviate crowding, guests in parking garages will be asked to observe a single flow of traffic in stairwells (down to street level before the event, up to the parking levels after the event). Additionally, elevators will be reserved for guests in need of accessibility accommodation. All other guests are asked to utilize the stairs.

Can guests order alcoholic and other beverages from hawkers and at the bar locations at Fiserv Forum?

Yes. In addition to our convenient, mobile ordering platform, bars and hawkers will be available for walk-up beverage service.