A-Z Guide

50/50 Raffle

The Bucks Foundation offers a 50/50 raffle during Bucks games. Guests purchase tickets from designated sellers throughout the arena. 50% of the total pot is awarded to a lucky guest, whose raffle ticket number is announced in the third quarter. The other 50% of the money goes to the Bucks Foundation. Guests who have the winning raffle ticket may redeem their prize at the Membership Lounge behind section 103.

ADA/Accessibility

Please see the Fiserv Forum ADA Policy

Administrative Offices

Address:

Fiserv Forum
1111 Vel R. Phillips Ave
Milwaukee, WI 53203

Hours: 8:30am - 5:00pm

Phone: 414-227-0504

Advertising Opportunities

For all inquiries regarding advertising in or around the arena please contact Jonathan Zuckerbrod, Director of Business Strategy and Platform Development, at [email protected]

Adult Changing Table

Fiserv Forum has an adjustable-height adult changing table available to any guest needing this accommodation. The adult changing table is located in the Wellness Room behind Section 113.

AED (Automated External Defibrillator)

Please visit First Aid rooms by Section 109 on the Main Concourse or Section 212 on the Upper Concourse.

Airports

Fiserv Forum and the City of Milwaukee are served by General Mitchell Airport, which is a quick, 15 minute drive from downtown.

Alcohol Policies

Fiserv Forum and all of its partners strive to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:

  • Any person purchasing alcohol must have a valid I.D. present and must be 21 years of age or older.
  • Alcohol cannot be brought into or out of Fiserv Forum.
  • The sale of alcohol is limited to two per guest per purchase, with all sales in all areas ceasing at the end of the 3rd quarter for Bucks games, ten minutes into the second half for college basketball games, and 30 minutes prior to encore for concerts. Any changes to alcohol cutoff time may be made, without notice and at the discretion of Fiserv Forum.
  • Fiserv Forum reserves the right to refuse the sale of alcohol at its discretion.

All Gender Restrooms

There are 14 All-Gender, single occupancy restrooms throughout the building. These can be found in the following areas:

  • Event level near the Southeast Tunnel
  • Northeast corner of the Mezzanine Club
  • Outside Sections: 103, 109, 114, 120, 213, 217, and 226
  • Outside Suites 1, 17, 21, and across from the Media Suite
  • In the Panorama Club

Arena Entrances

There are four main points of entrance into Fiserv Forum:

  • Atrium: Located on the east side of the building, next to the Plaza
  • Skybridge: Connects the Main Concourse (by Section 113) to the third level of the 5th St. Parking Structure off West McKinley Ave
  • Johnson Controls Entrance: Located at the northwest corner of the building near Section 112, at the intersection of North 6th Street and West Juneau Ave
  • BMO Entrance: Located at the northeast corner of the building, at the intersection of Juneau Ave and Vel R. Phillips Ave
    • This entrance is exclusive for premium ticket holders, guests needing ADA accommodation (along with their party), VIPs and special groups/individuals depending on the event

Arena Information

Groundbreaking and Construction: began June 2016
Date of Completion: August 26th, 2018
Capacity: 17,500

Fiserv Forum:

Deer District LLC
1111 Vel R. Phillips Ave
Milwaukee, WI 53203

5th Street Parking Structure:

Deer District LLC
1215 5th Street
Milwaukee, WI 53203

Art Work

Artwork displayed throughout Fiserv Forum features a number of Milwaukee-area artists. The pieces are not for sale.

Assisted Listening Devices

Available at the Ticket Office and all Guest Concierge Desks. Please see ADA/Accessibility entry for further details.

ATM Locations

There are 4 BMO Harris ATM located inside Fiserv Forum. They are located at:

  • Upper Concourse: Northeast Corner, at the top of the escalator
  • Main Concourse: Southwest Corner, by Section 109
  • Main Concourse: Northeast Corner, by Section 120
  • Event Level: Outside the Ticket Office

Automotive Assistance

Please see Parking & Transportation.

Baby Changing Stations

Available in all restrooms (men and women) as well as all Wellness Rooms. Please see Restrooms and Wellness Room for locations.

Back Stage Passes

VIP and Back Stage access for all events is arranged prior to each event and is usually very limited. For any guest inquiring about the availability of VIP ticket packages, please contact the Ticket Office.

Bag Policy

All permitted bags will require a reasonable search by Fiserv Forum security personnel upon entry. Permitted bags should be soft-sided, no larger than 14” x 6” x 14” and able to fit completely beneath an arena seat. Bags that are fully packed take longer to search; clear bags and those packed loosely are more easily examined, therefore preferred. NO backpacks will be allowed in Fiserv Forum. Drawstring-style backpacks are permitted.

Ball in Play Policy

Please see Guest Policies.

Banners & Signs

Large banners, flags or signs cannot exceed 11” x 17”. Any banners or signs that exceed those restrictions will be confiscated. Fiserv Forum Management reserves the right to confiscate any signage displaying content deemed to be inappropriate. Poles, sticks, or dowels used to hold banners, signs, or flags will not be permitted.

Bicycles

Please see Parking & Transportation.

Binoculars

Binoculars and their cases are permitted for most events. All items are subject to searches upon arrival.

Birthday Parties

Please see Group Sales.

Box Office

Please see Ticket Office.

Bubbler

Nine bubblers are located throughout the building. They can be found in the following areas:

  • Event level outside both ends of the BMO Club
  • Outside Sections: 104, 109, 114, 120, 218, and 227
  • Outside Suite 19

Bucks Foundation

The centerpiece of the Bucks’ commitment to the community is the Milwaukee Bucks Foundation, which launched in the summer of 2016 and centers on providing financial support to nonprofits across the state in the areas of youth education, youth health and wellness, community betterment and mentoring.

For more information or to make a donation please visit the Milwaukee Bucks Foundation website.

Camera Policy

Unless otherwise specified by the teams and/or event officials & management, guests may not bring professional photographic equipment into Fiserv Forum. Guests are prohibited from engaging in commercial photography of any kind without the prior approval of Fiserv Forum Management.

Prohibited camera equipment:

  • Flash photography
  • Monopods or tripods
  • Cameras with interchangeable lenses
  • Cameras with lenses greater than 3 ½ inches in length

Teams and/or event officials & management may have additional rules further restricting or prohibiting photography for specific events.

Charitable Donations

Please see Community Relations.

Children and Tickets

For all Milwaukee Bucks and Marquette Golden Eagles games, children under 2 years of age are not required to have their own ticket if they are sitting on the lap of a ticketed adult.

Ticketing requirements for concerts and special events may vary. Please contact the Ticket Office at (414) 227-0511 for more information.

Closed Captioning

Please see the Fiserv Forum ADA Policy

Clubs

BMO Club

Located on the east end of the Event Level (1st floor), the BMO Club is reserved for guests with tickets in rows AAA, BBB, CCC, and DDD. This highly exclusive club provides an awesome opportunity to socialize with other courtside members. The BMO Club features all-inclusive food & beverage options, in-seat service and a behind-the-scenes opportunity to see the Bucks players enter and exit the court.

Mezzanine Club

Located on the east end of the Mezzanine Level (2nd floor), the Mezzanine Club is reserved for guests with tickets in rows 1-8 of Sections 105, 106, 107, 116, 117, and 118.  It is also accessible to guests with access to the BMO Club, Suites, and West Bend Lofts. The Mezzanine Club offers elevated arena fare and bar areas in an upscale lounge atmosphere, overlooking the Atrium and the Plaza.

West Bend Lofts

Located on the east end of the Suite Level, the West Bend Lofts are reserved for guests who have purchased a Loft for an event.

The West Bend Lofts offer a high-end, all-inclusive dining experience in addition to plush seating and a premium view of the entertainment.

Club Lounges

Located on the west end of the Suite Level, the Club Lounges are available for purchase by groups on a per-event basis. There are six Club Lounges (A-F) that can be reserved individually or in combination with one another.

For purchase information, please see the Group & Ticket Sales entry.

Panorama Club

Located in the northeast corner of the arena, on the Sky Mezzanine level (6th floor), the Panorama Club offers lounge-style seating, a full bar and concession stand, and a balcony with stunning views of downtown Milwaukee.

Ideal for private events, the Panorama Club is currently accessible to all guests during Bucks games. Accessibility and timing may vary for non-Bucks events.

Coat Check

Coat check service is located at:

  • The BMO Club (complimentary)
  • The northeast corner of the Mezzanine Club (complimentary)
  • The northeast corner of the Main Concourse by Section 120 ($2, cash only)
  • The West Bend Lofts (complimentary)
  • The southeast corner of the Upper Concourse by Section 205 ($2, cash only)
  • The Panorama Club ($2, cash only)

Code of Conduct for Fiserv Forum Guests

The National Basketball Association, the Milwaukee Bucks and Fiserv Forum personnel are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. NBA fans and guests of other events at Fiserv Forum have a right to expect an environment where:

  • Players and performers respect and appreciate each and every fan

  • Guests will enjoy the basketball and event experience free from disruptive behavior, including foul or abusive language and obscene gestures

  • Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner
  • Guests will sit only in their ticketed seats and show their tickets when requested
  • Guests who engage in fighting, throwing objects or attempting to enter the court, stage, or other performance area will be immediately ejected from Fiserv Forum
  • Smoking is not permitted anywhere inside Fiserv Forum, on the Plaza, or on sidewalks directly adjacent to Fiserv Forum
  • Obscene or indecent messages on signs or clothing will not be permitted
  • Guests will comply with requests from Fiserv Forum staff regarding arena operations and emergency response procedures

The Fiserv Forum staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Guests who choose not to adhere to this Code of Conduct will be subject to ejection, without refund, and revocation of their season tickets. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA, the Milwaukee Bucks and Fiserv Forum personnel thank you for adhering to the provision of the Code of Conduct for Fiserv Forum Guests.

Comments

Please see Guest Feedback.

Community Relations

The Milwaukee Bucks organization believes it is the responsibility of the entire Milwaukee Bucks family - our current and former players, employees, corporate and community partners - to collectively address the challenges of our community and make the place in which we work and play a better place for all families to live. The mission of the Milwaukee Bucks is to advance the Wisconsin community through socially responsible programs, initiatives and collaborations with community partners. To contact the Milwaukee Bucks Community Relations department, please email [email protected].

Concealed Carry

Please see Firearms and Weapons.

Concessions

Please see Food and Beverage.

Coolers

Please see Prohibited Items.

Credit/Debit Cards

BMO Harris Bank is the Official Bank of the Milwaukee Bucks and Fiserv Forum. MasterCard, Visa, Discover, and American Express are accepted at all ATMs, ticketing, food and retail locations.

Credit Cards are the only accepted form of payment in Suites and Club Lounges. They are also accepted for in-seat service. A photo ID may be required with any credit card purchase.

Designated Driver Program

Fiserv Forum participates in a Designated Driver Program and encourages all guest to do the same. The program provides one complimentary soft drink coupon to those who pledge not to consume any alcohol during the event. Guests can register for this program by visiting the  Guest Concierge Desks by Sections 109 or 212.

Dietary Restrictions

Please see Food and Beverage.

Digital Tickets

All tickets will be electronically scanned to verify authenticity. Tickets which have been scanned upon entry cannot be reused by another Guest. Guests assume all risks for tickets purchased through sources other than the Ticket Office or officially licensed secondary market sources. Fiserv Forum staff are trained to identify screenshots, which are not permitted for access to any location. For ease of access throughout Fiserv Forum, all guests are encouraged to transfer tickets to each member of their party prior to entering the building.

Directions

Please view our Directions & Parking page.

Disabled Drop Off

Please see the Fiserv Forum ADA Policy.

Doors

Please see Arena Entrances.

Drinking Fountains

Please See Bubblers.

Drones

Please see Prohibited Items.

Drop off Areas

Please see Parking & Transportation.

Elevators

There are 7 Guest elevators throughout Fiserv Forum located in the northeast corner (by Section 120), southeast corner (by Section 102), and northwest corner (by Section 113).

Escalators

Located at:

  • Atrium, connecting to the Main Concourse
  • East end of the Main Concourse connecting to the Suite Level and Upper Concourse
  • Johnson Controls Entrance connecting to the Main Concourse
  • BMO Entrance connecting to the Mezzanine Club

Employment Opportunities

For all employment opportunity information please visit our Employment page

Entrances & Exits

Please see Arena Entrances.

Family Restrooms

Fiserv Forum has 14 single occupancy family restrooms throughout the building. These are labeled as All Gender Restrooms. Their locations are:

  • Event level near the Southeast Tunnel
  • Northeast corner of the Mezzanine Club
  • Outside Sections: 103, 109, 114, 120, 213, 217, and 226
  • Outside Suites: 1, 17, 21, and across from the Media Suite
  • In the Panorama Club

Fan Mail

Letters to Bucks players should be addressed as follows:

Milwaukee Bucks
Attn: (Player Name)
1543 North 2nd Street, 6th Floor
Milwaukee WI 53212

Firearms & Weapons

No firearms or weapons are allowed on the premises.

First Aid

First Aid rooms will be located outside of sections 110 and 212 and are staffed with certified emergency medical personnel at all times. For life-threatening emergencies call 911.

Milwaukee County Office of Emergency Management (OEM) has partnered with Fiserv Forum to provide equipment for response and preparation for medical emergencies. Their mission is to protect lives and property through exacting communications to decision-makers and the total coordination of resources, on-location and on-time.

Fiserv Forum Fun Facts

  • Approximately 1.75 million labor hours to complete
  • 714,000-square-foot venue
  • 15,000 yds. of concrete, which is 1,500 truck loads
  • Scoreboard weighs 76,000 lbs.
  • 8,000 tons of steel
  • 17,500 seats
  • 9 miles of piping for the ice floor
  • 818 TV’s
  • 578 Wi-Fi Antennas
  • 367 Security cameras

Food & Beverage

Fiserv Forum has an exclusive concessionaire agreement with Levy Restaurants. Levy Restaurants, founded in Chicago in 1978, is recognized as one of America’s fastest growing and most critically acclaimed restaurant companies, and is the leader in premium sports and entertainment dining. Levy was recently named one of the 10 most innovative companies in sports in the world by Fast Company magazine. The company’s diverse portfolio includes award-winning restaurants such as James Beard Award-winning Spiaggia in Chicago, Fulton’s Crab House, Portobello and Wolfgang Puck Grand Café at Walt Disney World Resort, renowned sports and entertainment venues like Churchill Downs in Louisville, STAPLES Center in Los Angeles, and American Airlines Arena in Miami, and events including the Super Bowl, World Series, U. S. Open, Kentucky Derby, NHL and NBA All-Star Games and the GRAMMY® Awards.‚Äč 

Levy Restaurants is proud to present MKE Eats, a program that features food offerings from 10 local restaurants, including Sobelman’s, The Laughing Taco, Iron Grate BBQ, FreshFin Poke, and Collectivo. MKE Eats also includes nationally renowned brands such as Chick-Fil-A, Jack Daniel’s, and Casamigos.

For special menu items accommodating dietary restrictions (gluten-free, Kosher, etc.), please contact a concession stand supervisor.

Gift Cards

Gift cards are available for purchase at all Milwaukee Bucks Pro Shops inside Fiserv Forum.

Group & Ticket Sales

For all inquiries regarding prospective group sales, premium sales, season ticket sales, and single-game sales please contact:

Group Sales Info

Premium Info

Guest Concierge Desk

The Guest Experience department will provide concierge service to assist with anything you may need around the arena or information about an event or game. In addition, Guest Concierges can assist with the following:

  • Inquiries regarding dining, transportation, events and hotel accommodations around the city
  • Checking Guests’ strollers or wheelchairs during the event
  • Lost children
  • Designated Driver Program
  • Ticket services - a member of the Ticket Office will be onsite as well if any ticket questions or issues need resolving

Locations include:

  • Event level near the BMO Entrance
  • Main concourse behind section 109
  • Upper concourse behind section 212

Guest Conduct

Please see Code of Conduct.

Guest Feedback

We’d love to hear your feedback! From general information or comments to employee recognition, feel free to reach out to us as any time.

General Information/Questions: (414) 227-0504
Ticket Assistance: (414) 227-0511
Guest Concierge Desks: On the event level near the BMO Entrance, or behind Sections 109 and 212

Guest Policies

To maintain the highest quality of experience for all of its guests, Fiserv Forum upholds the following guest behavior policies:

  • While respecting and encouraging the passion of our guests, profane or aggressive language, cheers, or taunts are not permitted. Additionally, Guests are not permitted to enter with clothing or signage that clearly displays any obscene or offensive messages.
  • Smoking of any kind is not permitted inside Fiserv Forum. This includes the smoking of electronic cigarettes or vaporizers.
  • Once a guests has successfully scanned their ticket for entry into Fiserv Forum, the guest will not be permitted to exit the building and reenter. Certain reasonable exceptions to this policy may only be made at the discretion of Fiserv Forum Management or a Gate Supervisor.
  • To ensure the integrity of seating sections and premium spaces, guests may only sit in seats for which they have a ticket. Guests will be asked to present their ticket upon each entry into any seating area. If a guest is given a wristband associated with a premium space, they may simply present the wristband for access to that space.
  • Guests who wish to access a seating section will be asked to wait to proceed to their seats until there is a stoppage of play. This policy will apply primarily to sporting events; policies regarding other entertainment events will vary.
  • For the enjoyment of all in attendance, Fiserv Forum asks that guests refrain from standing for excessive periods of time unless the context of the event clearly warrants it. If Fiserv Forum staff feel that a guest is standing excessively and it negatively affects the experience of other guests in the vicinity, they will ask the standing guest(s) to sit.
  • During the performance of the National Anthem, we ask that all staff and guests restrict their movement in the seating bowl and the concourses.

Hotels

For inquires or information regarding any hotels, please visit the nearest Guest Concierge Desk.

Housekeeping

ABM has partnered with Fiserv Forum to provide housekeeping services. Locate the nearest Guest Concierge Desk, contact a nearby Guest Service Representative, or call (414) 227-0504 regarding any areas requiring housekeeping. For specific restroom housekeeping, use the restroom code number marked on the restroom wall.

Interpretive Services

Please see the Fiserv Forum ADA Policy.

Kids Zone

Kohl’s Court is the family activity center located on the Main Concourse in the northeast corner of Fiserv Forum. The amenities include an oversized basketball hoop for photo opportunities, Bucks replica lockers, a DJ and a number of other family friendly activities.

Laser Pointers

Please see Prohibited Items.

Lost Children/Individuals

For a lost or missing person please notify the nearest Fiserv Forum staff member or go to the nearest Guest Concierge Desk. Upon arrival to Fiserv Forum, guests with children are encouraged to proceed to the Guest Concierge Desk to fill out a Buddy Band (a child wristband) with name and seat location as well as a phone number, so that a children and guardians may be quickly reunited.

Lost and Found

Guests who have lost an item during an event are encouraged to visit one of the Guest Concierge Desks located within Fiserv Forum. Items that have been found during events will be temporarily stored in those locations.

Claims can also be filed through: fiservforum.crowdfind.com

Mascot Appearances

Bango has been entertaining Bucks fans since 1977 with his high-flying acrobatic dunks, daring stunts and funny antics. When Bango is not flipping around Fiserv Forum he's busy making over 250 appearances in the Milwaukee community every year. To request Bango for a community event visit bucks.com/bango.

Media Contact/ Inquiries

Media credentials or interviews can be arranged by contacting the Milwaukee Bucks Communications Department at (414) 489-2120.

Medical Emergency

First Aid rooms are located outside of sections 110 and 212. If a medical emergency occurs, please communicate with the Fiserv Forum Operations Center using a radio, house phone, or ISS Communicator. For life threatening emergencies call 911.

Membership Lounge

The full season Membership Lounge is located behind Section 103.

Merchandise

There are four Milwaukee Bucks Pro Shops located inside Fiserv Forum.

Locations:

  • Atrium
  • Northwest corner of Main Concourse, behind Section 114
  • Southeast corner of Main Concourse, behind Section 103
  • Northwest corner of Upper Concourse, behind Section 218

The Atrium Pro Shop features a public entrance directly off the Plaza. Daily operating hours: Monday through Saturday 10am-6pm, hours subject to change.

All Pro Shop hours during events will vary by event. Concert merchandise is often sold in locations other than the Pro Shops, such as concourses and entrance lobbies.

You can also shop online

Mobile App

Download the Milwaukee Bucks app to your mobile device for free and keep up to date with everything Bucks and other events at Fiserv Forum.

Naming Rights and Founding Partners

FISERV

Brookfield-based Fiserv Inc. is a global leader in financial services technology solutions. Fiserv works with more than 12,000 clients worldwide to create and deliver experiences for a digital world that is always on. Fiserv provides solutions that enable today’s consumer to move and manage money with ease, speed, and convenience.

Highlights of the Fiserv founding partnership include being the exclusive Naming Rights Partner for the new Bucks arena: Fiserv Forum.

BMO HARRIS BANK

The Official Bank of the Milwaukee Bucks

BMO Harris Bank has almost 600 branches across its footprint – including approximately 200 in Wisconsin – and offers fee-free access to its customers at over 40,000 ATMs located across the United States.  A member of the Federal Reserve System, the bank has grown to become one of the largest banks in the Midwest, serving personal, commercial, and affluent customers while offering everyday banking services in addition to financing, investing, and commercial/advisory services.

Highlights of the BMO Harris Bank founding partnership include being the Official Bank of the Milwaukee Bucks, as well as the title sponsorship of the BMO Club servicing the first four rows of seats. Additional highlights include two BMO entrances at the new arena and several ATM locations within the venue.

FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN

 The Official Healthcare Provider of the Milwaukee Bucks

The Froedtert & the Medical College of Wisconsin health network supports a mission of patient care, innovation, medical research and education. The health network operates eastern Wisconsin’s only academic medical center at Froedtert Hospital and includes four other hospital campuses, more than 1,600 physicians and nearly 40 health centers and clinics. The health system draws patients from throughout the Midwest and the nation.

Highlights of the Bucks’ founding partnership with the Froedtert & MCW health network include the Froedtert & MCW Sports Science Center, the state-of-the-art Bucks training facility where Bucks training staff and Froedtert & MCW physicians work together on joint research projects.  The partnership is focused on improving the health and wellness of our community through numerous initiatives and investments.

JOHNSON CONTROLS

The Official Smart Building Partner of the Milwaukee Bucks

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Highlights of the Johnson Controls founding partnership are the marketing rights to the Official Smart Buildings Partner of the Milwaukee Bucks tagline along with the entitlement of the northwest entrance at the Bucks arena called the Johnson Controls Entrance. Johnson Controls systems and technology are integrated throughout the entire Bucks arena making it a best-in-class showcase for sports arenas around the globe.

MILLERCOORS

Coors Light - The Official Beer of the Milwaukee Bucks

For more than 160 years, Miller Brewing Company has been proud to call Milwaukee home.  From the introduction of Miller High Life in 1903, to the debut of the Original Light Beer with Miller Lite, Miller Brewing Company has been a leader in the brewing industry. 

Miller Brewing Company is part of MillerCoors, whose founding partnership includes three  concourse bar locations and Coors Light Silver Bullet Suite within the new arena. An additional highlight are the marketing rights for Coors Light to be the Official Beer of the Milwaukee Bucks.

National Anthem

Every fall, the Milwaukee Bucks hold an audition for the National Anthem. For future audition dates please visit Bucks.com. If you missed the audition, please send a live recording or MP3 to our coordinator Molly McQuade.

Noise Making Devices

Please see Prohibited Items.

Nursing Station

Fiserv Forum has seven Wellness Rooms. These single-occupancy, lockable rooms feature furniture, a sink, and a baby-changing table. They are located at:

  • Main Concourse behind Sections 104, 113, and 120
  • Suite Level behind Suites 1 and 17
  • Upper Concourse behind Section 217 and 227

To access these rooms please contact the closest Guest Concierge Desk (located at Sections 109 and 212) or Guest Experience Supervisor. Guests may also visit the nearest First Aid Station.

Outside Food & Beverages

Any food or drink brought into Fiserv Forum, with the exception of medications previously approved by Fiserv Forum, will not be allowed.

Parking & Transportation

View our Directions & Parking page.

Phone Charging Stations

Guests who need to charge their device should visit the nearest Guest Concierge Desk.

Photography

Please see Camera Policy.

Plaza

Located directly adjacent to the Atrium, the Plaza features year-round entertainment and dining. The Plaza features hospitality establishments such as Good City Brewing and Punch Bowl Social.

Premium Seating Information

Suites

Located on the Suite Level, Suites are the ultimate premium experience to entertain your guests in the most intimate setting. Enjoy the game, concert, or show from an outstanding vantage point.

These private suites accommodate 12 to 26 guests, provide a dedicated premium account manager, premium menu from signature chefs, and dedicated suite attendants.

West Bend Lofts

Located on the east side of the Suite Level overlooking the main atrium. It offers a picture-perfect view for basketball games, concerts and special events. These plush and private seats accommodate 4-8 guests and include a reserved dining table for your all-inclusive upscale dining experience.

The West Bend Lofts offer private loft seating space, all-inclusive high-end dinner & beverages, reserved dining tables, and direct view of the court/stage.

Tower Lounge

A private party room located on southeast corner of the Upper Concourse, providing the opportunity to entertain your best guests in an intimate and exclusive setting with upscale amenities.

Offers premium food & beverage options, dedicated service attendant, upscale furniture, multiple televisions, and a kitchenette.

Tower Club

Located on southeast corner of the exclusive Suite Level, the Tower Club provides the ultimate setting to interact with other members of the club while also enjoying Bucks and Marquette basketball. With plenty of elbow room, the Tower Club features the amenities of a luxury suite and all-inclusive gastro-pub fare.

The Tower Club provides plush, suite-style seating with a panoramic view of the court. An all-inclusive, gastro-pub fare and a dedicated service staff are at your service.

Loge Tables

Dine with your guests and soak in the atmosphere with a private, four-person loge table. Located on the Main Concourse behind sections 120, 121, 102, and 103, Loge Tables feature comfortable bar-style seating and fantastic sightlines for basketball games, concerts and special events.

The Loge Tables offer a private VIP table with great views of the court, and provide all-inclusive, in-seat food & beverage with small plate concession items served quarterly.

 

Guests seeking additional information about any of these Premium Spaces are encouraged to contact the Premium Sales and Services Team:

 

Private Events

For all private event inquiries please contact Mallory Brigman, Manager of Private Event Sales, at [email protected]

Prohibited Items

Prohibited items may differ depending on the specific event day restriction. Fiserv Forum is unable to store any prohibited items and guests will be asked to return such items to their vehicles. The following the items are always restricted from entering Fiserv Forum:

  • Weapons of any type (firearm/ammo, knives of all sizes, bats, clubs, and scissors)
  • No open or concealed weapons/firearms, except in your locked motor vehicle
  • Explosives / fireworks
  • Self-Defense Sprays (OC, Pepper Spray and Mace)
  • Aerosol cans
  • Brooms/broomsticks, selfie sticks, poles, and tripods
  • Laser pointers
  • iPads, tablets, and laptops
  • Large banners or flags signs (over 11” x 17”)
  • Backpacks, oversized bags, suitcases, and hard-sided bags of any kind
  • Food or drink of any kind (exception: medical, with previous approval by Fiserv Forum)
  • Cans & glass containers
  • Coolers or other hard sided containers
  • Masks of any kind (without authorization of Fiserv Forum)
  • Noise makers (whistles, horns)
  • Projectiles such as beach balls, frisbees, etc.
  • Any type of ball (without authorization of Fiserv Forum)
  • Optical illusions (items such as pinwheels or multi-color umbrellas that can interfere with depth or distance perception)
  • Fireworks
  • Drones (unmanned aircraft systems) or model aircraft
  • Illegal substances
  • Beverages (in any type container i.e. glass or can)
  • Professional cameras (cameras with a detachable lens or lens that extends further than 3 inches), audio & video recording equipment, tablets and selfie sticks are not allowed. Standard point-and-shoot "pocket" cameras may or may not be prohibited depending upon event restrictions.

Purses

Please see Bag Policy.

Recording Devices

Unless otherwise specified by teams and/or event officials/management, guests may not bring any types of audio/video recording devices into Fiserv Forum. These devices include, but are not limited to, video camcorders, audio recording devices, etc. For certain shows, recording of any type – including on a mobile cellular device – will be strictly prohibited.

Re-Entry Policy

Individuals who leave Fiserv Forum during an event will not be admitted back for re-entry unless with the use of an unused/unscanned ticket. Exceptions to this policy may be made in certain, reasonable circumstances at the discretion of Fiserv Forum Management or a Gate Supervisor.

Rest Rooms

All restrooms can be found in the following locations:

  • Event Level: Northeast and southeast tunnels
  • Mezzanine: Both corners of the Mezzanine Club
  • Main Concourse: Behind Sections 102, 103, 104, 109, 110, 113, 114, 120, and 121
  • Suite Level: Behind Suites 1, 17, 20, 31, and the press box
  • Upper Concourse: Behind Sections 203, 212, 213,214, 217, 218, 226, and 227
  • Panorama Club

Rideshare

Please see Parking & Transportation.

Scoreboard & Messages

The Bucks do take requests for feature messages such as a birthdays, groups, or anniversaries during a game. These messages will appear after the halftime performance and must be requested four full business days prior to the game. To display these messages, we ask for a $25.00 donation to the Milwaukee Bucks Foundation. Scoreboard requests may be submitted to www.nba.com/bucks/scoreboard.

Season Tickets

Please see Group and Ticket Sales.

See Something, Say Something

If you see a suspicious, unattended package, please notify any Fiserv Forum Supervisor or a member of the Security Department. Do not attempt to handle the item yourself. Do not clear guests from the area or otherwise create undue panic. Wait for instructions from Security.

Selfie Sticks

Please see Prohibited Items.

Sensory Rooms

Fiserv Forum features spaces specially designed for guests with developmental disabilities who need a quiet space during events. These Sensory Rooms feature soft carpeting, tactile wall hangings, and comfortable furniture. In order to gain access to these rooms, and to pick up a resource bag for those needing this accommodation, please refer Guests to the Concierge Desks located behind Sections 109 and 212.

Service Animals

Please see the Fiserv Forum ADA Policy

Shuttle Service

Please See Parking & Transportation.

Signs

Please see Banners & Signs.

Smoking Policy

Fiserv Forum is part of a non-smoking neighborhood. All forms of smoking, including vaping and e-cigarettes, are prohibited inside the facility and anywhere on property, including the Plaza.

Solicitation

Any unauthorized solicitation or commercial promotion on the arena premises, including the parking structures, is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.

Stairs

Stairs are located in the four corners of Fiserv Forum. In case of emergency, please use these stairs instead of elevators and escalators.

Standing

Please see Guest Policies.

Strollers

Strollers may not be brought into the seating sections, aisles, escalators, or wheelchair platforms. Guests who bring a stroller to Fiserv Forum are required to check them at a Guest Concierge Desk.

Suites

Please see Premium Seating Information.

Tailgating

Please see Parking & Transportation.

Taxi

Please see Parking & Transportation.

Team Store

Please see Merchandise.

Tickets

Tickets for Fiserv Forum events may be purchased at the Ticket Office, directly through Ticketmaster, any Ticketmaster location or by phone at (800) 745-3000.

Ticket requirements for concerts and special events may vary. Please contact the Ticket Office at (414) 227-0511 for more information about specific events.

Ticket Office

Located at the northeast corner of the Event Level, directly adjacent to the Atrium and the Plaza.

Hours of Operation:

  • Monday through Friday: 10:00 AM to 5:00 PM
  • Saturday: 12:00 PM to 4:00 PM
  • Sunday: Closed, unless there is an event.

For weekend events, the Ticket Office is open at least three hours prior to event start time and one hour into the event.

Please note that there may be a few exceptions to the hours of operation. If Fiserv Forum has a special event that goes on-sale over the weekend or earlier than 10:00 AM during the week, the Ticket Office will open at the start of the on-sale and remain open until 12:00 PM on the weekend and 3:00 PM during the week.

Guests assume all risks for tickets purchased through sources other than the Ticket Office or officially licensed secondary market sources.

Will Call tickets can be picked up at the Ticket Office in the northeast corner of the Arena. Please contact the Ticket Office at (414) 227-0511 to confirm your tickets are available for pickup.

Ticket resolution areas are located at the Ticket Office (next to the Atrium), next to the Skybridge, and at the Guest Concierge Desks behind Sections 109 and 212.

Uber/Lyft Pick up Zones

Please see Parking & Transportation.

Valet

Please see Parking & Transportation.

Water Fountains

Please see Bubblers.

Website

Guests can visit FiservForum.com for the latest information on events, tickets, maps, and seating guides. Information on the Milwaukee Bucks and Marquette Golden Eagles regarding schedules, standings, tickets and other team information can be found on their websites.

Wellness Rooms

Fiserv Forum features seven Wellness Rooms. These single-occupancy, lockable spaces are ideal for nursing, baby-changing, worship activities for all denominations, etc. In order to access a Wellness Room, please see a nearby Guest Experience Supervisor or Guest Concierge Desk. The locations are:

  • Main Concourse behind Sections: 104, 113 and 120
  • Upper Concourse behind Sections: 217, 227
  • Suite Level behind suites: 1 and 17

Wheelchairs

Please see the Fiserv Forum ADA Policy

Wi-Fi

The house WiFi network is FiservForum. WiFi access is complimentary, but guests will be asked to accept terms and conditions before using the network. No payment or personal information is required.

Will Call

Please see Ticket Office.